Refund Policy for Discreet Vision LLC
Last Updated: October 9, 2024
At Discreet Vision LLC, we are committed to delivering high-quality software products and services to our customers. To maintain transparency and uphold the integrity of our business practices, we have established the following refund policy. Please read this policy carefully, as it outlines the terms and conditions regarding payments, cancellations, and refunds.
By making a payment for any product or service offered by Discreet Vision LLC, you acknowledge and agree to the terms of this refund policy.
1. No Refunds Policy
All payments made to Discreet Vision LLC are final and non-refundable. Once you have completed a transaction and payment has been processed, no refunds, credits, or chargebacks will be issued for any reason, including but not limited to:
- Change of mind
- Dissatisfaction with the product or service
- Failure to use the product or service
- Service interruptions or unavailability
- Any other reason not directly attributable to Discreet Vision LLC
This strict no-refund policy applies to all products and services, including but not limited to software licenses, subscriptions, custom development services, consulting, and support packages.
2. Exceptions
In exceptional circumstances, Discreet Vision LLC may, at its sole discretion, consider a partial or full refund under the following conditions:
- Duplicate Payments: If you have been charged more than once for the same service due to a billing error, we will issue a refund for the duplicate payment.
- Non-Delivery of Services: If we are unable to deliver the product or service that was explicitly promised due to technical reasons on our end, we may issue a refund.
Any refunds granted under these exceptions will be processed within 30 business days from the date of approval.
3. Cancellation Policy
Customers may choose to cancel any ongoing subscription or service at any time; however, no refund will be provided for any payments already made. Upon cancellation, customers will continue to have access to the service until the end of the current billing period, after which the service will be discontinued.
4. Non-Refundable Services and Products
The following services and products are strictly non-refundable:
- Custom Software Development: Once a project has begun, no refunds will be issued for any payments, including deposits or milestone payments.
- Digital Products: Software downloads, licenses, and digital products are non-refundable once the download link has been provided or the license has been activated.
- Consulting and Support Services: Payments for consulting, technical support, or maintenance services are non-refundable once the service has commenced.
5. Third-Party Products and Services
If you purchase any third-party products or services through Discreet Vision LLC, including but not limited to third-party software licenses, plugins, or integrations, please note that the refund policies of the third-party provider will apply. We are not responsible for the refund policies of third-party providers, and any requests for refunds must be directed to the respective third-party provider.
6. Disputed Payments and Chargebacks
In the event of a payment dispute or chargeback, Discreet Vision LLC reserves the right to:
- Suspend or terminate any services or products provided to the customer.
- Take legal action to recover the disputed amount, including associated fees and costs.
- Report fraudulent chargebacks to the appropriate authorities.
To avoid disputes, we encourage customers to contact our support team at customercare@discreetvision.com with any concerns before initiating a chargeback or dispute with their financial institution.
7. Changes to this Refund Policy
Discreet Vision LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, along with the date of the last update. We encourage you to review this policy periodically to stay informed about any changes.
8. Contact Us
If you have any questions or concerns regarding this Refund Policy or need further assistance, please feel free to contact us at:
Discreet Vision LLC
Santa Ana, CA, USA
Email: customercare@discreetvision.com
Our customer support team is available to assist you with any queries or issues you may have.
By making a payment to Discreet Vision LLC, you confirm that you have read, understood, and agreed to this Refund Policy.
Thank you for your business with Discreet Vision LLC. We appreciate your trust in our products and services.