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SolarWinds Service Desk

IT service management portfolio combining cloud Service Desk with AI-powered ITIL automation, Web Help Desk on-premises ticketing, and Task Factory SSIS components.

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SolarWinds Service Desk is the IT service management portfolio combining cloud-based Service Desk for AI-powered ITSM, Web Help Desk on-premises ticketing for ITIL workflows, and Task Factory SSIS components for SQL Server data integration.

Top Features

Cloud ITSM & on-prem ticketing

Choose Service Desk SaaS for AI-powered cloud ITSM with full ITIL coverage including incident, problem, change, release, or Web Help Desk for on-premises help desk ticketing.

AI-powered automation

Service Desk delivers AI-driven smart suggestions, automated ticket routing, ML categorization, sentiment monitoring, and centralized procedures to accelerate resolution and improve experience.

SSIS data integration

Task Factory provides 60-plus prebuilt SQL Server Integration Services components for SSIS packages, accelerating ETL development with Salesforce, REST API, and SharePoint integrations.

Beyond licensing, a seamless, fully supported SolarWinds Service Desk experience with Discreet Vision.

Why Your Business Needs SolarWinds Service Desk

SolarWinds Service Desk isn't just ITSM, it's the complete service and workflow portfolio combining Service Desk SaaS for AI-powered cloud ITSM, Web Help Desk on-premises ticketing, and Task Factory SSIS data integration.

Full ITIL Coverage: Service Desk delivers complete ITIL incident, problem, change, and release management with AI-powered automation, asset management, CMDB, and reporting on a cloud-based AWS-hosted SaaS platform.

On-Prem & Cloud Choice: Choose Service Desk SaaS for cloud-native deployment and AI-driven workflows, or Web Help Desk for on-premises ticketing behind your firewall with built-in ITIL processes.

AI-Driven Productivity: Service Desk uses AI for assisted response, auto-categorization, ticket sentiment monitoring, smart suggestions, automatic assignment, and live collaboration with multi-channel engagement.

SSIS Workflow Acceleration: Task Factory accelerates SQL Server data integration with 60-plus high-performance SSIS components including Upsert Destination, Dimension Merge SCD, and REST API connectivity.

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Built for how IT service teams manage tickets, ITIL workflows, and data integration.

Everything your business needs to manage IT service tickets, ITIL workflows, asset management, and SQL Server data integration at scale, delivered in one Service Desk portfolio covering cloud-based Service Desk SaaS, Web Help Desk, and Task Factory SSIS components.

SolarWinds Service Desk

SolarWinds Service Desk is the cloud-based, AI-powered ITSM platform delivering complete ITIL service management with incident management, problem management, change management, release management, asset management, CMDB, knowledge base, and reporting through SaaS running on AWS infrastructure. Service Desk includes AI assisted response, auto-categorization, ticket sentiment monitoring, smart suggestions, automatic assignment, and multi-channel engagement via web, email, Teams, Slack, or mobile.

SolarWinds Web Help Desk

SolarWinds Web Help Desk (WHD) is the on-premises IT ticketing and help desk solution that automates ticket creation, assignment, and escalation through configurable multi-tier IT staff workflows behind your firewall. Web Help Desk delivers ITIL-compatible incident management, change management with automated approval workflows, knowledge base for FAQs, IT asset and inventory management with auto-discovery, hardware and software asset tracking, purchase orders, and warranty alerts.

SolarWinds Task Factory

SolarWinds Task Factory is the high-performance SQL Server Integration Services (SSIS) component suite providing 60-plus prebuilt components designed to eliminate custom programming and accelerate ETL development for data warehousing and integration. Task Factory delivers high-performance components including Upsert Destination for batch processing up to 700 times faster, Dimension Merge SCD Transform for slowly changing dimensions, Secure FTP Task, Salesforce, SharePoint, and REST API connectivity.

ITIL & Asset Management

Both Service Desk and Web Help Desk deliver ITIL-aligned IT service management with automated ticket routing, change management workflows, knowledge bases for FAQs, and IT asset management capabilities. Service Desk provides modern cloud asset tracking covering hardware, software, contracts, licenses, and warranties with full coverage including on-premises, physical, virtual, and cloud assets, while Web Help Desk integrates ticket workflows with comprehensive on-premises asset discovery and inventory.

AI Automation & Multi-Channel Engagement

Service Desk leverages AI and machine learning for assisted response analysis, auto-categorization based on ticket content, ticket sentiment monitoring, centralized procedures, automatic assignment, and live collaboration with real-time comments and status updates. Service Desk supports multi-channel engagement via web portal, email, Microsoft Teams, Slack, and a dedicated mobile app, plus support for over 40 languages and customizable views by location for enterprise deployment.

Get Started with SolarWinds Service Desk Today

Best pricing, seamless setup, deployment assistance, and dedicated support from Discreet Vision.

Start protecting your business today

Request Quote for This Product

SolarWinds Service Desk